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Privacy Policy

Privacy Policy

At Maselli’s Country Candles, your privacy is a top priority. Please read our privacy policy details.

 

 


Overview
We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This Policy may change from time to time, so please check back periodically.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information that we collect from you online. For some services, your personal information may be collected and transferred by us to a service provider that you have selected, or you may visit other merchants through links on our site that may collect and use your personal information. In those cases the privacy policy of that third-party service provider or that merchant will govern how your information is handled. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.


 

  1. What information does Maselli’s Country Candles collect from you?
    In order to better provide you with numerous products and services, Maselli’s Country Candles collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information
Personally Identifiable Information is information that lets us know the specifics of who you are. We may collect Personally Identifiable Information when you register and set up an account, order a product or service, register for a Wish List, enter contests or sweepstakes, fill out surveys, and send us feedback. For example, Personally Identifiable Information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Maselli’s Country Candles can fill your orders and better provide you with personalized services. For a few services, we may collect your Personally Identifiable Information on behalf of other merchants and share it with them.  If you visit one of the stores available through a link on our site, then you should be aware that they will independently collect, use and share your Personally Identifiable Information in accordance with their own privacy policies. If you have questions about their information practices, then please read their privacy policies. In many cases, you can find a link to their privacy policies on the page offering the Partners' services.

Non-Personally Identifiable Information
Non-Personally Identifiable Information refers to information that does not by itself identify a specific individual. We gather certain information about you in several ways, based upon where you shop on our site. This information is compiled and analyzed on both a personal basis and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

On an aggregated basis, we collect anonymous data related to the pages, products, downloads and other content that is sampled, clicked on, streamed, searched for, transferred from and downloaded.

  1. Where do we collect information from you and how do we use it?
    Our primary goal in collecting personal information is to provide Maselli’s Country Candles' visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

Demographic data also may be collected at our site from third party advertising servers, content servers, or web site analysis agents who provide us with the zip code and area code associated with a visitor's server, along with pages viewed on our site. We review the actions of the Maselli’s Country Candles visitors on an aggregate basis to determine customers' preferences. Maselli’s Country Candles also does research on our visitors' demographics, interests, and pages that they viewed, based upon the information provided that they have provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services. We receive reports from third party ad servers, content servers, or web site analysis agents that tell us how many ads were presented and clicked upon or what content was served or viewed.

We may also share your Personally Identifiable Information with third parties who provide services to us. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, "agents"). Those third parties will independently collect, use and share your Personally Identifiable Information in accordance with their own privacy policies, and are not subject to this Privacy Policy. If you have questions about their information practices, then please read their privacy policies. Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or Maselli’s Country Candles.

We gather information in the following ways:

Shopping
We collect Non-Personally Identifiable Information from you while you are shopping on the Maselli’s Country Candles site. That Non-personally Identifiable Information may include IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect this information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering
When you order from us, we collect Personally Identifiable Information from you. If you order one of our products or services, then we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this information, and other Personally Identifiable Information as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials if you’ve signed up for our Newsletter. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. We may require additional verifications or information from you before accepting any order.

Wish List
If you decide to create a Wish List through our site, then we will collect Personally Identifiable Information about you. You will create an account where we will collect and use your name, e-mail address, credit card or other payment information, billing and shipping address, phone number, and password.

Gift Certificates
If you purchase a gift certificate from our site, then you will need to give us the recipient's name and e-mail address if you wish to send the certificate by e-mail. The recipient information you give us will only be used to send the gift certificate and for no other purpose.

Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys that may be collected by an independent third party. Individual survey answers are confidential although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, then you should simply decline to participate when asked.

Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for Personally Identifiable Information such as your name, address and e-mail address. We may request this Personally Identifiable Information in order to administer the contest, to send you promotional e-mails, notify winners or to make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this Personally Identifiable Information may be a condition of your participation. For example, as a condition of receiving any prize you are likely to be required to submit an Affidavit of Eligibility for us to ensure your eligibility to receive the prize according to the Contest Rules.

Newsletters, Promotional E-mails and Personalized On-line Ads
As a service to our customers, we offer free newsletters, such as promotional e-mails and personalized on-line advertisements. We will send you newsletters and e-mails periodically listing current specials and deals. You may "opt-out," or unsubscribe from our newsletters, emails or personalized on-line advertisements either by clicking on the Subscribe/Unsubscribe link in Your Account, or by sending an e-mail to denise@maselliscountrycandles.com. Once you have opted out of receiving all newsletters, all promotional emails or all personalized on-line ads, then you will not receive any future promotional emails, newsletters or personalized on-line advertisements (as applicable) unless you then open a new account, enter a contest, or otherwise subsequently sign up to receive newsletters, emails or personalized on-line advertisements. Please Note: If you agree to receive e-mails from any of our third party service providers or any third party merchants on our site, then you will receive e-mails separately from them and all information that you choose to disclose to them will be subject to their privacy policy. If you later decide that you no longer want to receive their e-mails, then you will need to follow their own specific opt-out instructions. Following the directions for opting out of disclosing Personally Identifiable Information to Maselli’s Country Candles will not opt you out of third party disclosures and their promotional emails.

Contact Information and Third Party Data
If you contact Maselli’s Country Candles or our customer service representatives by telephone, e-mail or letter, then we may keep a record of your correspondence or comments. If you report a problem with our site, then we may collect such information in a file specific to you. If you contact us by calling one of our customer service representatives, then we may ask for your name, e-mail address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, then we may keep the information in a file specific to you. The information collected about you in these cases may include your Personally Identifiable Information.

Advertising
We may display advertisements on our site, both our own advertisements and third party advertisements. We also display third party advertising, where third-party servers display ads linked to certain search terms that you have entered or to certain pages that you are viewing. In this process, advertisers never have access to Personally Identifiable Information or to individual account information. Maselli’s Country Candles may share Non-personally Identifiable Information or aggregated data with advertisers.

Web Site Use
We also track customers' Personally Identifiable Information such as traffic patterns throughout their online session, including which pages, information and advertisements that a customer views while using the site and what items that they place in their basket or purchase. We use your Non-personally Identifiable Information such as your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. We may share Non-personally Identifiable Information such as aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.

Cookies
We use cookies and may allow others to use cookies in the operation of our site; those cookies may contain Personally Identifiable Information.
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as recommendation, personalized advertisements, and storage of items in your shopping cart between visits.
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of our essential features, we recommend that you leave them turned on.

  1. Who is collecting your information?

Ad Servers and Content Servers
We may use third party ad servers or content servers to serve ads, product information, or other information both on and off our site. Those third parties may use "action tags" or web beacons throughout the site to count the number of visitors who click on a banner ad or other information and to track the number of customers who continue on to make a purchase. They may also place their own "cookie" on your computer to help those ads to run, analyze site usage and to provide you with personalized on-line advertisements.

Website Analysis Agent
We may contract with several online partners to help manage and optimize our Internet business and marketing. We use the services of marketing companies to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Action Tags and cookies provided by the marketing companies on this site to collect Non-personally Identifiable Information. The type of information we collect includes things such as pages, product information and advertisements viewed as well as what items are placed in a shopping basket or purchased, the order number, the amount of a purchase, the product number and the quantity purchased. By supplementing our records, this information helps us learn things like what kinds of customers our site attracts, which of our products most interest our customers, and what kinds of offers our customers like to see. Although the marketing companies log the information coming from our site on our behalf, we control how that data may and may not be used. For more information, please see the section "Use of Cookies and Action Tags" below.

Marketing Partners, Co-Branded Services, and Framing/Windows on Third-Party Sites
We may run promotions for merchants where you may visit the merchants' sites. In some of those promotions, a window or frame containing the merchant's site may appear. Any time you are in a window, you should assume that your personal information is being collected, used and disclosed in accordance with that merchant's policies. Any information about you that they collect is not governed by this Policy and they will independently collect, use and share your Personally Identifiable Information in accordance with their own privacy policies. If you have questions about their information practices, then please read their privacy policies. However, once you click on a return link to our site, you can expect that further information that you disclose will be treated in accordance with this Policy.

On occasion, unaffiliated third parties will "frame" Maselli’s Country Candles' site in an effort to collect customer information. To ensure your privacy, make sure that your order originates from Maselli’s Country Candles' site. Any information about you that those unaffiliated third parties collect is not governed by this Policy and they will independently collect, use and share your Personally Identifiable Information in accordance with their own privacy policies. If you have questions about their information practices, then please read their privacy policies. Maselli’s Country Candles is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.

Links and Banner Ads to Third-Party Sites
Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies or ad servers, which place advertising on our site may collect information about you through the use of cookies when you view or click on their advertising. We cannot control this collection of information. You should contact advertisers directly if you have any questions about their use of the information that they collect.

  1. With whom do we share your information?

Fulfillment
The information collected by us is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from Maselli’s Country Candles. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

Other Parties Generally
We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release Personally Identifiable Information such as account information when we believe that such release is reasonably necessary to enforce or apply our Terms of Use or to protect the rights, property, and safety of Maselli’s Country Candles, our users, or others. If customers do not pay us for products ordered, then we may submit their Personally Identifiable Information such as account information to a third party collection agency. We may also share your Personally Identifiable Information with third parties who provide services to us, our customers and web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, "agents"). Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or Maselli’s Country Candles.

Products Advertised on Our Site
Where you order or sign up for goods or services offered through our site, but sold directly to you by a third party or fulfilled by a third party, we give your Personally Identifiable Information to that third party to facilitate the sale of such goods or services.

Data Analysis Agents
The Personally Identifiable Information collected by or for Maselli’s Country Candles may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or may not use it for any other purpose than to help Maselli’s Country Candles.

Compliance with Service of Process or Law Enforcement
Occasionally Maselli’s Country Candles may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

Sweepstakes and Drawings
Where you enter a sweepstakes, drawing or other promotion, we may provide Personally Identifiable Information from your entry, including name, address, email address and age, to the company providing the prize or sponsoring the promotion. They may use your Personally Identifiable Information to send you marketing or promotional materials or other communications.

  1. How can you update or correct your Personally Identifiable Information?
    We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

 

  1. What are your choices regarding collection, use, and distribution of your information?
    You may "opt-out," or unsubscribe from our newsletters, emails or personalized on-line advertisements either by clicking on the Subscribe/Unsubscribe link in Your Account, or by sending an e-mail to denise@maselliscountrycandles.com. Once you have opted out of receiving all newsletters, all promotional emails or all personalized on-line ads, then you will not receive any future promotional emails, newsletters or personalized on-line advertisements (as applicable) unless you then open a new account, enter a contest, or otherwise subsequently sign up to receive newsletters, emails or personalized on-line advertisements. Please Note: If you agree to receive e-mails from any of our third party service providers or any third party merchants on our site, then you will receive e-mails separately from them and all information that you choose to disclose to them will be subject to their privacy policy. If you later decide that you no longer want to receive their e-mails, then you will need to follow their own specific opt-out instructions. Following the directions for opting out of disclosing Personally Identifiable Information to Maselli’s Country Candles will not opt you out of third party disclosures and their promotional emails.

Note regarding Ad-servers and other Content Servers: You may also set your browser so that it will not accept "cookies" to prevent assignment from the ad server of a unique identifier; however, you may experience difficulty shopping on our site and performing other transactions if you do so.

  1. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
    In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. Within Maselli’s Country Candles, your information is kept on password protected, limited access servers.
  1. What about children's privacy?
    You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at denise@maselliscountrycandles.com so that we may delete the child's information.
  1. What about “Do Not Track” signals?
    Our website does not respond to “Do Not Track” signals. There is currently no universally recognized standard for “Do Not Track” signals. The World Wide Web Consortium is still working towards establishing a uniform “Do Not Track” web browser mechanism. Accordingly, at this time, our website does not respond to any “Do Not Track” signals.
  1. What about Maselli’s Country Candles and third-party use of "cookies" and "action tags?"

Maselli’s Country Candles Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to Maselli’s Country Candles. Our cookies store Non-personally Identifiable Information such as randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

Ad Server and Content Server Cookies: We may use an outside ad serving company or content server to display banner advertisements and other information on our site and other sites or to serve promotional emails or personalized on-line ads. As part of their service, they place a separate cookie on your computer. Except for the company that serves our promotional emails and the company that serves personalized on-line ads, Maselli’s Country Candles does not provide third-party ad servers with any of your Personally Identifiable Information. Maselli’s Country Candles and its third party ad servers do collect and use Non-Personally Identifiable Information about you, such as your IP address, browser type, the URLs from which you came, referring site's domain types (e.g., .com), operating system, the country, the server your computer is logged onto, where the servers that your computer is logged onto is located, the pages of our site and products that visitors viewed during their visit, where an ad was placed on a specific web site page, the time and date particular ads were served, the area code and zip code associated with your server and whether you responded to a particular ad, and a receipt identifier.

Our third-party ad servers will occasionally use outside agents, whose computers will serve ads on our site in the same manner and under the same conditions as above. In addition, other ad serving companies or advertisers may place banner ads on our site in the same manner as above, but accept as disclosed in this policy we do not disclose to them any Personally Identifiable Information.

Website Analysis Agent Cookies: We may use a third party to analyze what our visitors find to be most interesting on our site. To do that, they will place a cookie on your computer with a randomly assigned unique number in order to track the pages that you view on our site, along with other Non-Personally Identifiable Information.

Action Tags, Web Beacons and other Data Collection Methods: An action tag or a web-beacon (also known as a clear gif or a pixel tag) is a method used to track responses or actions by customers who view certain advertisements or other information on our site. Action tags are 1x1 pixel images embedded in a website page that are used to transparently collect information. Our ad server, content servers, affiliate program manager and website analysis agents may use action tags to count the number of times that visitors click on a particular banner ad or visit the pages of our site and to provide information about what products are viewed or purchased. Without collecting any Personally Identifiable Information, they use that data to tell us (and other advertisers) which ads are the most effective on particular sites. Our ad server, content server, affiliate program manager and website analysis agents may use an action tag on our basket page, checkout page, and other pages, to keep anonymous track of the number of times that clicking on a banner ad or views other information on our site results in a purchase. They also collect Non-personally Identifiable Information such as the amount of the purchase, order confirmation number, stock keeping unit number, quantity and identity of product purchased.

  1. Why should I carefully review privacy policies of any third party sites accessible from Maselli’s Country Candles?
    Any information about you that those unaffiliated third parties collect is not governed by this Policy and they will independently collect, use and share your Personally Identifiable Information in accordance with their own privacy policies, data collection use and disclosure practices. If you have questions about their information practices, then please read their privacy policies. Maselli’s Country Candles is not responsible for the policies or practices of third parties. Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those web sites linked to Maselli’s Country Candles are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

On behalf of various sponsors, Maselli’s Country Candles provides sponsored links to third-party web sites. If you click on a sponsored link or banner ad, a "window" or "frame" containing a third-party's web site may appear in the foreground with the Maselli’s Country Candles web site in the background. Unless you are on Maselli’s Country Candles' web site, any time that you have moved to a window, you should assume that your personal information is being collected, used and disclosed in accordance with the windowed site's privacy policy (if any). If you are unsure as to whose privacy policy applies, please contact us by sending a letter to the address below.

  1. How do I contact Maselli’s Country Candles about privacy questions or concerns?
    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, then please contact Maselli’s Country Candles by sending a letter to:

Maselli’s Country Candles
Attn:  Denise
8349 S Valley Road
Crystal Spring PA 15536
814-735-3979

  1. How can this Privacy Policy be changed?
    This Privacy Policy was last changed on February 16, 2014. If Maselli’s Country Candles makes changes to any terms or conditions of the Privacy Policy, then the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

 

 

 

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